Refund policy

Refunds, Returns, and Exchanges:

  • We want you to be delighted with your purchase. If, for any reason, you need to return an item, we accept returns up to 30 days after delivery. To be eligible for a refund, the item must be unused and in its original condition. We will refund the full order amount, minus the shipping costs for the return.

  • In the unlikely event that your order arrives damaged, please contact us as soon as possible at [email protected]. Include your order number and a photo of the item's condition. We handle these situations on a case-by-case basis, but we are committed to working towards a satisfactory solution.

Shipping Address Responsibility:

  • Please ensure that your shipping address is accurate and up to date. We cannot be held responsible for items shipped to incorrect addresses. In the event that a package is returned to us due to an incorrect address, we will notify you. You will be responsible for the postage to reship the returned package or, alternatively, you can accept a refund, minus the shipping cost originally paid.

If you have any questions or require further assistance, please don't hesitate to reach out to us at [email protected]. We're here to ensure your shopping experience is a delightful one.

Thank you for choosing ARINNA GIFTS for your shopping needs!